Delivery and Installation
DELIVERY
Step by step guide to receiving PILA poles and goals.
- The first step is to receive your products from freight company. PILA commonly uses Mainfreight and Capital Transport to distribute around Australia, however these companies occasionally use on-forwarders in regions they do not regularly service. From time to time PILA does use alternative companies to ensure you get the best price.
- When you receive your goods it is important to check all packages and items have been delivered. Do NOT sign for goods unless all items are received and are NOT damaged. While it is very rare for products to be damaged during freight it can happen so it is important to check thoroughly. If you believe the goods have been damaged in freight you do have the right to refuse acceptance.
- Once you are happy that you have received all your items, be sure to un-wrap the items within 24 hours of receiving them to check for any damage to the products. If you believe there is damage report this to PILA group immediately so that a transit insurance claim can be processed. Unfortunately, unless PILA is made aware of this damage within 24 hours claims cannot be processed and may affect the warranty.
- If goods are to be stored for a short period of time before installation then take them to storage area once they have been checked over for damage. If they are to be installed immediately then begin the installation process. You should have already completed steps 1 and 2 of the installation process below by this stage.
INSTALLATION
Step by step guide to installing PILA poles and goals.
- To make the installation process very simple read through PILA group’s installation guidelines for each different product so you are familiar with the process. If you are unsure of any instructions please give the PILA team a call and we will happily assist you.
- It is important to prepare the construction site before starting to ensure the process is quick, easy and safe to dig in the desired location. If PILA group is completing the installation you will need to return an installation disclaimer/site checklist 2 weeks prior to installation taking place. You also need to check with the property owner, or other relevant parties and site plans, to ensure that construction can take place without the works affecting services or machinery.
- If the site is clear to dig and install, then mark out all appropriate construction points accurately ready for work to begin. It is the responsibility of the client to have all appropriate fields or areas marked to ensure goals and poles are erected in the correct position. Any delays caused by areas not being marked correctly may cause delays and/or charges deviating from the quoted installation price.
- Once all products are installed and footings have settled/set then they are ready for use.
FAQs
FAQs
PILA delivers to almost any area of Australia and the World.
Difficult deliveries may incur a higher delivery charge. Please advise us of a difficult access when placing your order so we can confirm the most cost effective freight price from the carrier.
Most PILA products are made to order and for this reason we aim to dispatch everything within 15 working days to most Australian locations. You will be advised an approximate date of arrival at the time your order is placed. Should a delay occur, you will be contacted immediately.
We can’t arrange a carrier to deliver your products on a precise day or time but we can make special requests on your behalf and ensure goods are not delivered on days when you are not available to receive them.
You will be contacted prior to dispatch by PILA’s factory team to confirm your delivery details and to be given an approximate delivery date.
As long as your goods have not already been dispatched, storage can be organised by contacting PILA. We will hold your order in our factory free of charge for up to 3 months. After this period storage fees will apply. If storage needs to be arranged, please let us know as soon as possible to ensure your goods are not dispatched early as once they are in transit, they will be delivered.
Delivery is made by outside contractors who cannot process payments; therefore full payment needs to be paid to PILA on order in most cases.
We accept personal cheques only if received on placement of order. Once the funds have been cleared in our bank account we will be able to manufacture and dispatch your order.
Cash payments can be made to any PILA factory on order. Cash or any form of payment cannot be accepted on delivery.
Unfortunately no, we can’t offer any removal services.
If the product and packaging is obviously damaged when the goods are delivered, you should refuse to accept them and sign the proof of delivery as damaged goods. The goods may be left on the delivery truck. You must then contact us immediately so we can process a warranty claim and arrange for a replacement product to be fast freighted to you. We may require a warranty form and photos to be supplied.
If you take possession of goods, you must un-wrap them within 24 hours of delivery to ensure there is no freight damage. If you do find freight damage, you must then contact us immediately so we can process a warranty claim. We may require a warranty form and photos to be supplied. Claims made after 24 hours from the time of delivery are unfortunately not able to be accepted and a warranty claim cannot be processed.
Please call 1300 POLES 1 (1300 765 371) or email sales@pilagroup.com.au.
Our Preferred Suppliers and Corporate Partners include:
