Home / Terms and Conditions

PRICING

 

All information and pricing provided on this website is subject to an Omissions and Error Disclaimer.

 

All pricing and product sold is checked on receipt of order. Any errors will be rectified at this point. PILA group Pty Ltd is committed to providing a high level of service, and will notify you if there is a typographical or illustration error on our website or other PILA group Pty Ltd issued marketing or sales materials. It will be then be the customer’s choice whether to proceed with the Sale, transaction or options PILA group Pty Ltd management have provided.

 

This checking process does not apply to orders received from any third party reseller of PILA group Pty Ltd’s products. The customer must make their own checks and enquiries as to whether the information provided by a third party is accurate, current and complete.


REFUND POLICY

 

PILA group Pty Ltd’s does not accept the return or exchange of goods once goods have been shipped, or if the ordered goods are customised to the customers specific requirements and differ in any way from the standard product.

 

You are entitled to a refund, repair, exchange or credit if product purchased is faulty or significantly different to those shown or described to you.

 

The customer should choose carefully as PILA group Pty Ltd’s does not issue refunds for change of mind or incorrect product choice.


PAYMENTS

 

Your Tax Invoice will have payment methods displayed at the bottom. Company cheques are accepted but personal cheques are not accepted.

 

Payment is due on order prior to manufacturing with the exception of clients who have an approved trading account in place. Schools, councils and other government departments are granted an automatic trading account. Goods will not go into production until payment has been received. Any lead time specified will commence from the date payment is received.

 

Payments due under trading account conditions are due by the due date. Late payments may attract interest at the rate of 7% p/a or the highest rate permitted by law, whichever is greater.

 

Debt collection will be activated for any account more than 14 days overdue. The client will be liable for all costs and expenses incurred by PILA group Pty Ltd if debt collection procedures are activated including fees charged by a collection agency or Solicitor, whether or not formal proceedings are brought to remedy the client’s breach of this agreement or to collect any amount’s due.

 

The client agrees to deliver written notice of any error in any invoice to PILA group Pty Ltd within three (3) days after the day that the invoice is dated. The invoice shall be deemed to be correct and accepted as rendered, unless PILA group Pty Ltd has received the client’s written notice to the contrary within the above time period. All sums owing to PILA group Pty Ltd by the client shall be paid in accordance with these terms and conditions.

 

In the event of the customer’s refusal to accept a shipment or other default, PILA group Pty Ltd shall be entitled to retain all money paid by the customer as liquidated damages. If the customer fails to make payment when due PILA group Pty Ltd shall have the right to take immediate possession of the goods and begin debt recovery procedures for any losses.


LIMITED WARRANTY / WARRANTIES

 

All new products are sold with limited warranties. The terms of the warranty vary depending upon the product. A warranty document can be sent via email with your Tax Invoice on request. Except to the extent required by law or to the extent otherwise specified, PILA group Pty Ltd provides no separate warranty.

 

Notice of any alleged transit loss or damage must be given in writing to PILA group Pty Ltd at info@pilagroup.com.au within 24 hours of delivery of goods, and the alleged damage must be noted by the customer on the carriers POD on delivery, and the customer must take clear photos showing the alleged damage to both product and packaging. The customer shall be deemed to have accepted goods by 24 hours from the time of delivery, unless written notice is received by PILA group Pty Ltd within this period stating otherwise.


DISCLAIMER

 

As prices, product descriptions and stock availability can change quickly, PILA group Pty Ltd does not warrant the accuracy or completeness of information on this website and will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions.

 

Pictures of products are for illustration only and actual product may differ from the picture shown. Products represented on this site are not always in stock. All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice.

 

It is the responsibility of the customer to ensure that any purchase decisions are based on current information by contacting PILA group Pty Ltd.

 

Subject to any excludable rights of the client under the Trade Practices Act 1974, PILA group Pty Ltd shall not be liable for any delay, loss, injury or damage in relation to any goods or services provided under any circumstances whatsoever. Without limiting the generality of this cause, the company shall not be liable due to:

  • Negligence or wrongful act or deliberate act or default on the part of contractors of the company, its agents, servants or subcontractors;
  • Miss-delivery, delay or non-delivery (whether any specific time for delivery has been agreed or not);
  • Breach of contract or tortuous duty;
  • As a result of any consequential loss for whatever reason and under any circumstances;
  • Due to any loss of or damage to or deterioration in or contamination of goods while the goods are in the possession, custody or control of the third party.

 

PILA group Pty Ltd shall not be liable for failure or delay in performance here-under due in whole or part to strikes, work stoppages, fire, acts of terrorism, accidents, wars, rebellions, civil commotion, public strife, acts of any government, whether legal or otherwise, acts of public enemies, forces majeure, or qualified labour, or any other causes beyond PILA group Pty Ltd’s reasonable control. This specifically includes delays or inabilities to obtain product because of the actions of a PILA group Pty Ltd’s suppliers.

 

The client shall indemnify and hold harmless PILA group Pty Ltd from and against all claims, costs and demands whatsoever and by who so ever arising from or in connection with the negligence or wrongful or deliberate acts of PILA group Pty Ltd, its contractors, servants, sub contractors and agents.

 

To the extent provisions of these conditions may be held not to exclude liability all together, the liability of the company shall in no event may exceed an amount of AUD $100 in respect of any goods lost or damaged.

 

To the extent that any clause or any part of any clause above would (due to the circumstances of a particular case) be declared void under the Trade Practices Act 1974, such clause or clauses (or relevant parts thereof) shall be read as restricting the customer’s entitlement only to the extent of limiting PILA group’s Pty Ltd liability to the greatest extent permitted by law in the applicable circumstances. In particular, in such circumstances such as clauses shall be read only as limiting the liability of the company in accordance with Section 68A of the Act, where permissible.


SUPPLY OF PRODUCT

 

Please note that raw materials may need to be ordered from suppliers and delays may occur depending upon availability from independent suppliers.

 

Every effort will be made to keep in stock or source raw materials on behalf of our customers in a timely manner. If stock is not be available to ship within the time frame specified we will contact you to advise current availability and time frame.

 

If you require goods delivered by a specific date, contact PILA group Pty Ltd prior to placing your order. Please note, however, that because we are reliant on suppliers and freight companies, we cannot guarantee delivery times even where we have provided an estimate.

 

Entitled risk of loss of goods shall pass from PILA group Pty Ltd to the customer when the goods, whether shipped by PILA group Pty Ltd or a third party supplier, are placed in the possession of the carrier for delivery to the customer. The customer shall provide all necessary insurance for goods in transport and in their own possession for no less than any amounts owed to PILA group Pty Ltd with loss first payable to PILA group Pty Ltd.

 

Where more than one item is ordered, items may not arrive simultaneously. There will be no additional freight charge to you in this instance, unless your items are sent separately at your request.

 

Please note that certain products may not be available where existing stocks are exhausted and suppliers are unable to meet orders from PILA group Pty Ltd. Where this is the case and you have already placed an order we will notify you as soon as possible after we become aware of the non-availability and you will be offered a refund or credit.

 

Please double check all contact details provided so we can contact you if needed.


PRIVACY STATEMENT

 

PILA group Pty Ltd  is committed to adopting the highest standards to safeguard your personal information. PILA group Pty Ltd like other companies operating in Australia is bound by the National Privacy Principles as set out in the Privacy Act 1988. PILA group Pty Ltd policy on the collection, use and disclosure of customer personal information is set out below.

 

What Personal Information does PILA group Pty Ltd collect and why?

 

PILA group Pty Ltd collects personal information about you in order to provide personalised product and information services. The personal information you provide to PILA group Pty Ltd will enable us to make offers of products and services to you. The type of personal information we collect may include your name, address, telephone numbers, e-mail address, what you buy, when you buy and how much you spend, information on your browsing activity when visiting one of our websites, and personal preferences regarding products. This information helps us develop and make available products to suit your needs.

 

How PILA group Pty Ltd may use your personal information:

 

The personal information you provide PILA group Pty Ltd may be collected, used and disclosed for a number of purposes connected with our business operations, which include:

 

  • Processing your orders or applications;
  • Providing you with products and / or services requested;
  • Billing and administering your account;
  • Dealing with requests, enquiries, complaints and other customer care related activities;
  • Carrying market & product analysis, and marketing our products and services generally;
  • Registering your details or offering you discounts

 

We may also use your personal information for purposes related to those described above which would be reasonably expected by you. For example, we may use your personal information to keep you informed about features of our products and services or conducting analysis in order to provide better service to you. To opt-out of receiving marketing materials, you will need to unsubscribe. To do this please send us, or email with “unsubscribe” in the Subject Field to info@pilagroup.com.au.


SHARING YOUR PERSONAL INFORMATION

 

PILA group Pty Ltd will not disclose information about you to third parties unless law enforcement agencies require your details to assist in the prevention of criminal activities; Security of your Personal Information.

 

PILA group Pty Ltd will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.


HOW TO ACCESS YOUR PERSONAL INFORMATION

 

Upon your request, PILA group Pty Ltd will let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information. PILA group Pty Ltd does not collect or store Credit Card information.

 

Upon your request, PILA group Pty Ltd will provide access to your personal information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives and law enforcement or other public interests.


ADDITIONAL INFORMATION FOR USERS OF OUR WEBSITE

 

While we take great care to protect your personal information on our Website, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security in our possession.

 

PILA group Pty Ltd’s website may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.

 

PILA group Pty Ltd supports and encourages the dissemination and exchange of information however copyright protects all material distributed by PILA group Pty Ltd. PILA group Pty Ltd only allows this material to be reproduced on the condition that it is recognised as the author of the original material and that the material remains unaltered. If these conditions are not adhered to, disclosure of copying of any material is unauthorised.


These terms and conditions are governed by and construed in accordance with the laws of the State of New South Wales. Actions, suits or proceedings relating in any way to these terms and conditions or documents or dealings contemplated by it, may be instituted, heard and determined in a Court of competent jurisdiction in the State of New South Wales. Each party irrevocably submits to the non-exclusive jurisdiction of such Court for the purpose of any such action, suit or proceeding.

 

These terms and conditions shall be deemed binding on the customer. PILA group Pty Ltd reserves the right to amend, add or exclude terms and conditions at any time without notice.